24 Derrimut Road, Hoppers Crossing Victoria 3029, Australia
24th August 2026
Please find the following general information about managing cyber incidents
We recommend individuals remain vigilant against the risk of phishing emails and scams, which are often the most likely risk associated with any unauthorised access to contact information.
Scam calls and phishing emails are becoming increasingly sophisticated and can appear to come from legitimate email addresses or phone numbers with local area codes. They will often claim to be from a reputable organisation, such as a government entity, bank, or telecommunications agency. They will also create a sense of urgency to try to get the recipient to disclose sensitive information or to elicit funds.
What precautionary steps can be taken?
There are some steps that can be taken to help protect against these scams. We recommend the following:
Contact information (name, address, email address and/or phone number)
In some circumstances, contact information can be used by scammers to send convincing emails, text messages, or phone calls pretending to be from trusted organisations. Pentlowe Health will never contact individuals asking for a password or sensitive personal information.
We recommend that all individuals:
· are cautious of unexpected contact asking for personal or login information;
· do not share passwords, one-time codes, or sensitive personal details;
· verify requests independently by contacting organisations using official websites or publicly listed phone numbers.
Protect your accounts
As a general precaution, you may also wish to consider the following steps:
· turn on multi-factor authentication (MFA) where available;
· update passwords for important accounts and avoid reusing them;
· check that your passwords are strong and have not been exposed in known breaches;
Stay alert to scams
Be aware and cautious of the following:
· scammers may create fake websites or impersonate legitimate organisations;
· check website addresses (URLs) carefully - legitimate sites typically begin with https://;
· if you are unsure, do not click links or provide information.
Get support or more information
The following organisations provide practical guidance on recognising and responding to scams and online safety concerns:
· Scamwatch – tips and reporting scams: https://www.scamwatch.gov.au
· cyber.gov.au – advice on phishing and online safety
· OAIC – protecting your personal information: https://www.oaic.gov.au/privacy/your-privacy-rights/tips-to-protect-your-privacy
Health Information
We are aware that health information may have been involved in this incident. For context, cyber-criminals typically seek to misuse information that can be easily manipulated for financial gain (such as credit cards and identity documents for identity theft. However, we understand that the prospect of health information being accessed is still concerning for many people. Should you experience any anxiety or distress in relation to this, please seek medical advice from your regular treating physician or GP.
Identity information
Medicare information
Some Medicare information may have been involved in this incident.
If you are concerned about unauthorised access to your Medicare card details, we recommend you consider replacing it to prevent misuse. You can replace your Medicare card for free via:
· your Medicare online account (accessed via myGov);
· using the Express Plus Medicare mobile app; or
· calling Medicare at 132 011 (available Mon–Fri 7am–10pm, Sat–Sun 7am–7pm).
If your Medicare card has expired or has been replaced since it was provided to us, you do not need to consider replacing your card.
If you are concerned about the security of your Medicare, Centrelink and myGov accounts, please visit www.servicesaustralia.gov.au/databreachfor more information on how you can protect your personal information after a data breach.
Individuals may wish to carefully consider the impact of replacing a Medicare card as this may prevent you from using it as a form of ID or accessing services provided by Medicare. Please consider this advice and your own circumstances before deciding to replace your Medicare card.
Private health insurance details
Some private health insurance information may have been involved in this incident.
Private health insurance numbers on their own are unlikely to be misused to access your account or obtain a benefit. If you are concerned about the security of your account, we recommend you contact your private health insurance provider and discuss what protective measures can be applied
How can a credit report or ban be obtained?
An annual free credit report can be applied for from one of the consumer credit reporting agencies below.
The credit reporting bodies below can also be contacted to place a temporary ban on your credit report. This means that they will not be able to share your credit report with credit providers without your consent for 21 days (unless extended).
· Equifax: https://www.equifax.com.au/personal/products/equifax-credit-report
· Experian: http://www.experian.com.au/consumer-reports
Additional information about cyber security
Additional general resources on identity and cyber security support can be found here:
· https://www.oaic.gov.au/privacy/data-breaches/data-breach-support-and-resources/
· https://www.cyber.gov.au/protect-yourself
· https://www.cyber.gov.au/report-and-recover/have-you-been-hacked
We encourage all individuals with any additional or remaining questions to email our support team at